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Insurance
Insure Your Device
Customer Service 02039358546
Protect your device against more than just hardware and software issues.
With our insurance policy you get the 2 Months Free - It’s on us!
How to redeem 2 Months Free?
Once you are ready to checkout, follow the process
at “Add Insurance” and fill in the form* when prompted at checkout.
Make sure you do fill in all info needed to redeem your
First Month Free insurance.
*If you do not fill in the form you will not have insurance for your product with us.
What We Cover?
Immediate cover
Unlimited repairs
Accidental damage
Liquid damage
Family members covered
90 days travel (worldwide)
Theft
1st Month Free
Loss
What is not Insured?
Any new claim for the device if there is already an ongoing claim which has not been finalised.
Any claim where all reasonable precautions have not been taken.
Repairs carried out by third party repair centres not authorised or agreed for use by us.
Repair costs for wear, tear and cosmetic damage to your gadget.
Cover is limited to one, 1, replacements per device per year whilst repairs are unlimited.
Mechanical Breakdown outside of a manufacturer warranty period.
The excess stated on your schedule.
Are their any restrictions?
The device age limit must be less than thirty days old at policy inception and supported with a valid proof of purchase from a UK VAT registered company.
This is not a new for old insurance – replacements may be with refurbished items (replacements will be provided with a 12-month warranty.
We will attempt to replace devices with one of the same colour but can’t guarantee to do this.
You must be UK resident and over 18 years of age to purchase insurance.
Where am I covered?
Your policy will cover your gadget anywhere in the world providing the device was purchased within the UK. Repaired or replacement handsets will be delivered only to a UK address.
What are my obligations?
You must provide full and accurate information to all questions asked. Your answers must be true to the best of your knowledge and belief. Your answers will form part of the statement of facts on which your policy will be based. If you become aware that information you have given us is inaccurate or has changed, you must inform us as soon as possible. Failure to do this may invalidate your policy and claims may not be paid. You must follow our claims process which can be found in your policy documentation.
When and how do I pay?
Monthly payments are made as a Direct Debit.
When does my cover start?
Your cover begins after the 14-day cooling off period, which starts on the date you purchase the policy.
How do I cancel the contract?
By telephone, email or post. If you cancel your policy within 30 days from the date of purchase or the day on which you receive your policy documentation, whichever is the later. On the condition that no claims have been made or are pending, the premium will be refunded in full. If you wish to cancel after the 30 day cooling off period, please contact the organisation from whom you bought your policy.
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