Important!

Before you return your device…

You will need to send the goods back via a trackable service (Please keep your receipt as proof).

The postage will not be refunded via SmartCellular. Goods should be shipped back in suitable packaging, as we cannot be held responsible for any damage caused by insecure packaging. 

Please note, if we honour a postage reimbursement, this will only be up to a maximum of £8.50. 

Please follow the steps below and make sure your phone is signed out of your iCloud account. We cannot process your return until this has been done. Any goods received with ICloud lock or pin lock will need be sent back as we can not accept passwords or pin over the internet for your security.

Tap Settings > Apple ID. Scroll down and tap Sign Out.

Tap Sign Out again, then tap Delete from My iPhone and enter your password.

Go back to Settings and tap General > Reset > Erase All Content and Settings.

If you turned on Find My iPhone, you might need to enter your Apple ID and password.

If asked for your device passcode or Restrictions passcode, enter it.
Then tap Erase [device].

If your device does not power on and you are unable to sign out of iCloud, please include your Apple ID and Password so we can reset the phone if we manage to power it on.