We will only use your data to give you the best experience.
We’ll protect your data like it’s our own.
You decide what and how you hear from us.
Your info is 100% secure with us, if we don’t need it, we’ll delete it.
We will only ask for the information we need.
Name and address - So we can deliver your purchases to you
Phone number - We send you delivery service messages by text updates
Email - We contact you to send you information about your order and any other questions you may have
Take payment and give refunds - We receive your payment and issue your refunds.
Fraud prevention and detection - To prevent and detect fraud against either you or Smart Cellular
Provide customer service and support- We’ve got to do this to perform our contract with you
Train our staff- So that, when you contact us, you get the best possible customer service
Sell you things - To ensure you are getting you what you want
Provide customer service and support, and handle returns - To ensure you have the best buying experience
Finding out what you, and other customers, like- To ensure we are giving you what you want, and to stay ahead of the competition
Improve our website and set default options for you (such as language and currency)- To give you the best possible shopping experience
Protect our website - To prevent and detect fraud against either you or Smart Cellular and to meet our legal obligations about looking after your dataYou don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our outstanding customer experience. We also anonymise and combine personal information and use it for purposes such as testing our IT systems, research, data analysis, improving our site and services.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
(a) to other companies in the Group.
(b) to employees and agents of the Group and other approved third parties to administer any accounts, products and services provided to you by the Group now or in the future.
(c) to anyone to whom we transfer our rights and duties under our agreement with you.
(d) if we have a duty to do so or if the law allows us to do so
You have a lot of rights in regard to your personal information:
• The right to be informed about how your personal information is being used.
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the website or other Smart Cellular services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Smart Cellular.
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint
please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by dropping us a line at [email protected] else through Customer Care Live Chat via the Smart Cellular website. Or if you’d like to, you can write to us at:
F14B Waterfront Studios
1 Dock Road